Telephone Support
Our Unlimited Telephone Support offers the ultimate peace of mind:
- A support agent will be on call during office hours to help troubleshoot customers’ problems or issues over the phone
- The agent has the ability to connect to customers’ workstations remotely to assist with the support call
Pricing
Pricing for Unlimited Telephone Support is based on the total number of computers registered with Now Solutions, including server(s), laptops, workstations and/or thin clients. Each computer is assigned a unique Tag ID which is used to identify the computer.
| Number of computers | Charge per month |
|---|---|
| 1 to 5 computers | £150 + VAT |
| 6 to 10 computers | £250 + VAT |
| 11 to 15 computers | £350 + VAT |
| 16 to 20 computers | £450 + VAT |
NB: If the customer has more than one branch, a further charge of £100 + VAT per month will be added for each additional branch.